PRIVACY POLICY

Who we are: Design By Ching operates as an Australian business (ABN: 60 475 512 247), and our website is https://www.designbyching.com.

Collection and Purpose of Personal Data:

Comments

When site visitors leave comments, we gather the information displayed in the comment form, in addition to the visitor's IP address and browser user agent string, which aids in spam identification.

Contact Forms

When using our contact form, the information is stored in our online database and is simultaneously sent to our email.

Cookies

  • If you post a comment on our Website, you have the option to opt-in for saving your name, email address, and website in cookies. These cookies are designed for your convenience, eliminating the need to re-enter your details when posting another comment. These cookies remain valid for 1 year.

  • Should you have an account and log in to this Website, we will establish a temporary cookie to ascertain whether your browser supports cookies. This cookie contains no personal data and is discarded when you close your browser.

  • Upon logging in, we will also generate multiple cookies to retain your login information and your screen display preferences. Login cookies persist for two days, while screen options cookies remain active for 1 year. If you opt for "Remember Me," your login will be preserved for 2 weeks. Logging out of your account will result in the removal of the login cookies.

  • Should you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and solely signifies the post ID of the recently edited article. It expires after 1 day.

Media usage

When you upload images to the Website, please refrain from including images with embedded location data (EXIF GPS). Website visitors have the capability to download and extract any location data from images present on the Website.

Analytical Tools

To monitor traffic and collect data, we employ Google Analytics. You can review Google Analytics' privacy policy here. Google Adsense is utilised to provide you with advertising data, and these interactions are also monitored.

Embedded Content from External Websites

This site's articles may incorporate embedded content (such as videos, images, articles, etc.). Embedded content from other websites functions identically to when a visitor directly accesses the external website.

These external websites may gather information about you, use cookies, integrate supplementary third-party tracking mechanisms, and monitor your engagement with the embedded content. This includes tracking your interactions with the embedded content if you have an account and are logged in to the external website.

Data Sharing

We neither share nor sell your data. It is retained for personal record-keeping purposes.

Data Retention Duration

When you leave a comment, both the comment and its associated metadata are retained indefinitely. This is to facilitate the automated recognition and approval of subsequent comments, eliminating the need for them to undergo moderation.

For users who register on our website (if applicable), the personal information they provide in their user profile is also stored. All users possess the ability to view, modify, or erase their personal information at any time, (except for their username, which cannot be altered). Website administrators maintain the capability to access and edit this information as well.

Your Data Rights

If you have an account on this Website or have posted comments, you have the option to request an exported file containing the personal data we have on record about you, including any data you have submitted to us.

Additionally, you have the right to request the deletion of any personal data we have in our possession. This does not include data that we are mandated to retain for administrative, legal, or security reasons.

Destination of Your Data

Visitor comments might undergo examination via an automated spam detection service.

Your Email Subscription

If you subscribe to the Newsletter and opt-in to join our email list, you will remain on our list until you decide to unsubscribe, a freedom you can exercise at any time.

Our store

Information Gathering in Checkout

We gather information about you during the checkout process on our Design By Ching store.

Data Collection and Storage

During your visit to our Website, we will monitor the following:

  • Products you have viewed: This information is used to, for instance, show you products you have recently browsed.

  • Location, IP address, and browser type: We use this data for purposes such as estimating taxes and shipping.

  • Shipping address: You will be required to provide this information to enable us to estimate shipping costs before placing an order and delivering your order.

  • We employ cookies to monitor cart contents while you browse our Website.

When you make a purchase from us, we will request information that includes your name, phone number, email address, billing address, shipping address, credit card/payment details, and optional account details like your username and password. This information serves various purposes, including:

  • Sending you account and order-related information

  • Addressing your inquiries, including refunds and complaints

  • Facilitating payments and preventing fraudulent activities

  • Establishing your account within our store

  • Adhering to any legal obligations, such as tax calculations

  • Enhancing our store's offerings

  • Sending you marketing messages if you opt to receive them

If you create an account, we will retain your name, phone number, email, and address which will be used to streamline the checkout process for future orders. Typically, we retain your information for as long as necessary for the purposes for which we collected and employed it, provided there is no legal obligation requiring us to retain it longer. For instance, we maintain order information for at least 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping details.

Additionally, any comments or reviews you choose to submit will also be stored.

Access by Our Team

Certain members of our team have access to the information you provide us. For instance, both Administrators and Shop Managers can access:

  • Order details, including the items purchased, purchase dates, and shipping information.

  • Customer particulars, including your name, email address, and billing and shipping details.

  • Our team members can access this information to facilitate order fulfilment, handle refunds, and provide support to you.

Information Shared with Others

We collaborate with third parties who assist us in delivering our orders and store services to you. For instance, Printful is our fulfilment service partner.

Payments

We accept payments via PayPal and Stripe. During payment processing, certain data will be transmitted to PayPal/Stripe, encompassing information necessary for payment processing or support, such as the total purchase amount and billing information. For additional details, please refer to the PayPal Privacy Policy and Stripe Privacy Policy.

Terms and conditions

Please refer to our Terms & Conditions page.